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Terms of service
Services
Mini Assessment: $97 one-time for five written questions and one researched recommendation, its estimated tool cost and a first action. Voice Assessment: $497 one-time for an AI-guided voice interview and a personally researched HTML/PDF report. Typical interviews take 15 to 20 minutes, with up to 45 minutes available.
What an assessment is
The assessment identifies your primary bottleneck, reclaimable hours, a suggested tool or approach, a first action and dependencies. It does not include installing tools or software subscriptions.
Delivery
Mini: your written response is emailed within 24 hours, including weekends, after both your complete answers and payment are confirmed. Voice: your emailed HTML/PDF report is due within two business days after you complete the interview. I research and edit recommendations before delivery. Returning from checkout alone does not confirm payment; confirmation from the payment provider starts paid access and the applicable response clock.
Instant Reply Setup refund
Full refund of the $497 Instant Reply Setup fee if we cannot make the auto-reply work on your existing website. This applies to Instant Reply Setup only. Works with most websites at no monthly cost. If yours would need a paid add-on, we'll tell you before we start, and you can choose a full refund.
Refund commitment
Voice Assessment only: if fewer than five reclaimable hours per week can be identified, the amount you actually paid is refunded, including any discount. Refunds are handled by the operator and recorded in the payment records. This concerns identifying potential capacity only. Mini does not include this five-hour refund promise or voice interview access.
Estimates
Hours in reports are estimates from your inputs and potential capacity. They are not realized cash savings or a guarantee of business results.
Interview access
Voice access starts only after payment is confirmed by the payment provider and requires a one-time access code. Test payments do not unlock live calls.
Your customer hub
We email your customer hub login details. A new account receives a temporary password, which you replace before opening the hub. Existing customers keep using their current password. Saving answers or a pending request when payment is unavailable does not purchase an assessment.